Brilliantly engineered technology solutions must be underpinned by highly-trained people giving great customer service.
Our support contracts are based on three key principles:
Our Support Models
We provide support with one or more of the following approaches, which can be combined into an Express Data Managed Response contract, our bespoke managed service offering.
We offer customised support for the devices you want, for the times you want, so you only pay for the technology you want us to look after. We employ remote monitoring and on-site break/fix principles to this approach.
The principle here is the same but, rather than per device, support is at a site-specific level. Many of our multi-sited customers prefer this approach, and the ability to provide different service levels for critical locations, versus device-based.
This is more the “how to” level of support. The equipment is still up-and-running, but you’d like our support to help you get more from the solution. Our expertise is available this way via call-offs or standard tickets, when you need us.
Express Data Managed Response (LMR) combines all of the elements above, wraps in any additional considerations you may have (such as security, compliance or performance SLAs) and delivers them as a bespoke managed service on a per month basis over a long-term contract.
LMR is the perfect way to enjoy peace-of-mind as our customer whilst your organisation enjoys the fruits that come from superb solution deployment. For the ultimate blend of leading technologies, delivered as a solution tuned to your business, and supported by a custom SLA, talk to us today.
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