Brilliantly engineered technology solutions must be underpinned by highly-trained people giving great customer service.

 

All our support engagements are different because all our customers are unique.

Our support contracts are based on three key principles:

Bespoke to You

We have no off-the-shelf approach. If you want to contract by device, by site or by SLA, that’s what we’ll do. If your preference is for business hours or call-off tickets, we’ll do it your way.

We don’t think a flat % of the manufacturer’s RRP is the way a modern support organisation should operate.

Proactive Maintenance

We use sophisticated monitoring tools so that we are troubleshooting problems even if your resilient and redundant network means you’re not experiencing user issues.

We hold stock - onsite if necessary - as we don't rely on Manufacturer Warranties. Getting your network back up live ASAP is our priority.

Outcome Oriented

We want you to achieve the results you intended for your business when you decided to work with us.

Our tech support people are there to make sure you get the most from your Express Data solution, and our expertise means we know where to sprinkle the magic dust to get your tech performing at its peak.

We have no off-the-shelf approach. If you want to contract by device, by site or by SLA, that’s what we’ll do. If your preference is for business hours or call-off tickets, we’ll do it your way.

We don’t think a flat % of the manufacturer’s RRP is the way a modern support organisation should operate.

We use sophisticated monitoring tools so that we are troubleshooting problems even if your resilient and redundant network means you’re not experiencing user issues.

We hold stock - onsite if necessary - as we don't rely on Manufacturer Warranties. Getting your network back up live ASAP is our priority.

We want you to achieve the results you intended for your business when you decided to work with us.

Our tech support people are there to make sure you get the most from your Limino solution, and our expertise means we know where to sprinkle the magic dust to get your tech performing at its peak.

Our Support Models

We provide support with one or more of the following approaches, which can be combined into an Express Data Managed Response contract, our bespoke managed service offering.

Device-based Support

We offer customised support for the devices you want, for the times you want, so you only pay for the technology you want us to look after. We employ remote monitoring and on-site break/fix principles to this approach.

Site-based Support

The principle here is the same but, rather than per device, support is at a site-specific level. Many of our multi-sited customers prefer this approach, and the ability to provide different service levels for critical locations, versus device-based.

Technical Support

This is more the “how to” level of support. The equipment is still up-and-running, but you’d like our support to help you get more from the solution. Our expertise is available this way via call-offs or standard tickets, when you need us.

Express Data Managed Response (LMR) combines all of the elements above, wraps in any additional considerations you may have (such as security, compliance or performance SLAs) and delivers them as a bespoke managed service on a per month basis over a long-term contract.

LMR is the perfect way to enjoy peace-of-mind as our customer whilst your organisation enjoys the fruits that come from superb solution deployment. For the ultimate blend of leading technologies, delivered as a solution tuned to your business, and supported by a custom SLA, talk to us today.

Book a call with our Founder

Express Data's flexible and bespoke support services are the perfect companion to our technical solutions, giving you a great platform to build your business.

Book a call with our Founder

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